Reference

How We Protect Your Privacy on padi 123

Your account, payment details and gaming activity are encrypted and stored securely on padi 123.

Account data encryptedDANA, OVO, GoPay, QRIS safeYour access rights explained
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padi 123 How We Protect Your Privacy on padi 123
PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Live Chat

Open the chat box in your account lobby during our support hours — Monday to Friday, 09:00–22:00 Jakarta time. Ask about your data, request a copy of your records, or report a privacy concern directly to our team.

Email Support

Send a privacy request to [email protected] with your account email and the details of what you need — a data export, deletion request, or clarification on how we use your information. We reply within 5 working days.

Account Settings

Navigate to Settings > Privacy in your padi 123 account to see your stored data, change communication preferences, and download your account activity report whenever you need it.

SECURITY AND RETENTION

How We Keep Your Information Safe

Encryption

All payment data, passwords and account details are transmitted over HTTPS and stored in encrypted databases. Your DANA, OVO, GoPay and QRIS transaction references are masked in our logs and visible only to authorised staff during verification.

Data Retention

We keep your account information for as long as your account is active. After you close your account, we retain records for five years to meet local regulatory requirements, then delete them unless we have a legal obligation to keep them longer.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you use padi 123 — which games you explore, how long you play, and which payment method you prefer. You can disable these in your browser settings without breaking your account.

Account Access

You control who accesses your account. Change your password anytime in Settings > Security. Enable two-factor authentication if you want an extra verification step when you log in on a new device.

Your Rights

You have the right to request a full copy of your data, ask us to correct inaccurate information, or request deletion where local law permits. Email [email protected] with your request and account number; we'll respond within 10 business days.

Third-Party Sharing

We share your data only with payment processors (to clear your DANA, OVO, GoPay and QRIS deposits), identity-verification providers (to confirm you are eligible to play), and anti-fraud services. We never sell your information to marketers or brokers.

Your Privacy Questions Answered

Your account closes immediately and your balance is withdrawn. We keep your payment history, identity verification and transaction records for five years as required by regulation. After that period, we securely delete your data unless there is a legal reason to retain it longer.

Yes. Log into your account, go to Settings > Privacy, and click Download My Data. You'll receive a full export of your personal details, game history, deposit and withdrawal records, login activity, and any notes our team has on your account. Export arrives within two business days.

Your payment identifiers are encrypted and stored separately from your personal name and email. We do not store your bank password, PIN, or full card number. Payment processors verify and clear your deposits directly; we only log the transaction reference and amount for your receipt.

We keep complete game activity, deposit and withdrawal records for as long as your account remains open. Once you close your account, those logs are archived for five years for regulatory compliance, then permanently deleted unless local law requires us to keep them longer.

No. We do not sell your personal data to any third party. We may send you game updates or deposit reminders via email only if you've opted in. You can unsubscribe from marketing emails anytime in Settings > Notifications, or reply with STOP to any email.

Email [email protected] immediately with the word SECURITY in the subject line. Include your account number and a description of the incident. Our team will investigate within 24 hours, reset your password if needed, and review your account activity for any unauthorised access or transfers.

Send a deletion request to [email protected] with your account email and the reason. We will close your account, process any pending withdrawals, and schedule your data for deletion after the five-year regulatory retention period ends, unless you ask us to delete it sooner where local law permits.

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