Reference

Terms & Conditions That Put You in Control

We built our Terms & Conditions around clarity so you always know where you stand with your account, your deposits and your winnings.

Account SecurityDeposit & Withdrawal TermsPlayer Rights & Disputes
padi 123 Terms & Conditions That Put You in Control
REACH OUR TEAM

How to Contact Us About These Terms

We're here to answer questions about the Terms & Conditions and how they affect your account. Whether you need clarification on withdrawal rules, bonus conditions or your account status, our support team is available around the clock. Get in touch via live chat, email or the in-app help centre — all three channels can escalate policy questions to a specialist who'll respond within one business day.

Team online

Live Chat

Open the chat widget on this site or inside your account dashboard. We respond to policy questions within minutes during peak hours (09:00–23:00 Jakarta time) and monitor all queries 24/7.

Email Support

Send your question to [email protected] with 'Terms Question' in the subject line. We'll reply with a detailed answer within 24 hours, including references to the relevant clause.

In-App Help Centre

Navigate to Settings > Help > Terms & Conditions in your padi 123 account. Search for specific topics (withdrawals, bonuses, account closure) and find instant answers backed by support escalation.

YOUR PROTECTION

How We Protect Your Rights and Data

Your account, your money and your personal data are safeguarded by the rules we've laid out in the Terms & Conditions.

Data Encryption

All deposits, withdrawals and account credentials are transmitted over SSL encryption. We never store raw card or bank details on our servers; payment data is held by our licensed payment processors.

Identity Verification

Before your first withdrawal, we verify your name, date of birth and registered payment method against your account details. This protects you from unauthorized access and meets anti-money-laundering requirements.

Transaction Records

We retain all deposit, withdrawal and game records for seven years. You can download your full transaction history from your account dashboard at any time for personal record-keeping.

Dispute Resolution

If you disagree with a charge, bonus terms or account decision, submit a formal dispute via email. We investigate within five business days and respond with a detailed resolution or escalation path.

Account Closure Rights

You can close your account anytime by requesting it in the Settings menu or contacting support. Remaining funds are returned to your registered payment method within three business days.

Policy Change Notice

If we update these Terms, we notify you by email and in-app banner 30 days in advance. Continued play after the effective date means you've accepted the new terms.

Frequently Asked Questions About Our Terms

Below are the questions we hear most often about how padi 123's Terms & Conditions work in practice. If you don't see your question answered here, our support team is ready to help via live chat, email or the help centre inside your account.

If we detect a breach — such as multi-accounting, bonus abuse, or fraudulent activity — we'll notify you within 48 hours and suspend your account pending investigation. If the breach is confirmed, we may close your account permanently. Any remaining balance will be held for 90 days while we verify there's no ongoing fraud.

You can request a withdrawal anytime your account balance is non-zero and you've met the playthrough requirement for any active bonus. Withdrawals via DANA, OVO, GoPay and QRIS process within one to three business hours. Bank transfers may take one business day. Your first withdrawal requires identity verification.

The minimum withdrawal is Rp 50,000 and the maximum per transaction is Rp 100,000,000. You can submit multiple withdrawals in one day, but cumulative limits depend on your verification tier. Contact support to understand your specific tier.

Your deposit is credited to your account balance instantly when the payment clears — usually within one minute for DANA, OVO, GoPay and QRIS. It's yours to use on any game in the lobby. No escrow hold applies unless we detect fraud, in which case we notify you.

All bonus terms are listed in your account under Promotions, with the playthrough requirement, game restrictions and expiry date clearly shown. If you disagree with a bonus deduction or term, file a dispute via the Help Centre. We respond within five business days with a detailed explanation or resolution.

You can update your email, phone number and registered address anytime in Settings > Account Details. Identity details (name, date of birth) require verification — email support with a photo ID, and we'll confirm the change within 24 hours. Your withdrawal method can be changed anytime before you submit a withdrawal request.

Change your password immediately and contact our fraud team via live chat or email with 'Account Security' in the subject line. We freeze your account within 30 minutes, review all recent activity, and restore any unauthorized withdrawals if fraud is confirmed. You'll recover full access once we verify your identity.